What’s all the buzz about Customer Relationship Management (CRM)?

 Customer relationship management is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. Complex? Let’s simplify this, business is all about how the business generates leads, converts the leads into customers, sustains the customer and finally motivates the customer to add more leads which finally turn into customers. Customer Relationship Management (CRM) is the tool with the help of which this flow actually works.

What turns small ideas into large businesses? CRM, Let’s see how!

Businesses are all about the personal touches that the business creates with the customers. In smaller scales and at initial stages when there are very limited number of customers the business may be able to handle customers and their queries individually. But this practice does not sustains as the business grows and the number of customers increase. Also, this is the phase where the business has the opportunity to increase customers and in turn sales exponentially. This is aided by the leads that the existing customers create for the business on the basis of how the business has impressed them with their commodity and service. Here’s where the “real businesses” adapt the tool of CRM which helps them create leads and provides a useful tool for service management for the existing customers.

Components of CRM and How does Innoventry Software aids to it?

With the globalization and the domain of businesses reaching new highs every year with the introduction of e-commerce and franchise, it is quite difficult to keep touch with each customer on a personal basis. The CRM tool basically solves this issue and comes out to be an aid for the same. Not consuming much of your time, let me introduce you to all the features under the CRM application of the Innoventry Premium Edition.

Dedicated CRM Module integrated in the Software

Isn’t it a plus point to have a CRM module for all CRM related jobs integrated in the software itself? Guess what! At no additional cost, Innoventry has included a dedicated CRM application which can be used to manage all CRM related components such as enquiries, manage sale leads and also manage service calls at one place. The interface is made super user friendly and very simple to understand so that it can be used by absolutely anyone.

Integrated CRM Application

Menu to add Enquiry, Sale Leads and Service Calls

Moreover reports for various components can also be generated and their status checked and updated at subsequent steps in the flow. The system generates reports which can be filtered using a range of dates. These reports never let you miss any customer’s query, sale leads and service call whatsoever.

Contact and Ledger Management

It becomes a tedious job to insert the details of a particular customer again and again for various jobs such as billing, messaging in the billing and accounting software. A CRM tool creates the contact/ledger once, where the user can insert the detail just once and access it whenever required. Innoventry as a CRM Management tool creates the contact with all the details. These details can then be used for billing, sending promotional messages, keeping ledgers and other jobs as appropriate by just putting in the name of the customer. This reduces more of an administrative job for the seller and increases the selling efficiency and time management for the business.

Management of Enquiries

A business always deals broadly with enquiries of Sales and Purchase. What are the commodities available? Which commodity is better suited? Do you have discount on such and such products? What is the return and refund policy for this product? And the list goes on and on… The earlier the customer gets response for these queries the better is the confidence build up of the customer on the business. But for this to happen, one must have the tool where the enquiries can be lodged and then follow-up of the query can be made with the competent authority/personnel. This is where Innoventry as a CRM tool helps you. Innoventry has options where the enquiries can be lodged and assigned to the concerned people accordingly. This can further be followed-up and can be addressed to subsequently using the query report options where all the queries and their status are listed. The response to the enquiry is not just fast with this but also organized in a way that you don’t miss any enquiry and henceforth a chance to generate another sales lead.

Sale Lead Management and Follow-ups

Sale leads as we all know as businessmen are the key factors in the profit making of a business. Sales Leads are generated by various ways such as leads from existing customers, leads from marketing, leads from advertisements etc. But there also must be a way these leads are contacted and followed up upon so that they are eventually concerted into customers rather than just leads. Innoventry as a CRM tool also helps to manage the Sales Leads. You can add sales leads, their contact details and then assign the sales lead to be followed up by the concerned people. The number of sale leads added and their details can be viewed using the reports options where the business can see how many sales lead were created and what is the status of the same.

The user can access all the sales lead and their status at one go under various sections using the “Sales Lead Board” feature in the CRM as seen in the snapshot above. The sale leads are highlighted with different color coding for easy reference. Leads highlighted in green color are the ones who are within their due dates, while red is for leads who have passed their due dates and blue for ones who are not qualified as leads. This way the business can focus on converting leads to customers in a more efficient way.

Service Call Management

Commodity is obviously the pillar of business flow but the services are also a prominent building block in a business. There are a number of businesses which require follow up services to be given to the customer such as, information on the use of the product and installation services etc. Electronics Appliance Shops are one such example of the same. To follow up upon these types of services Innoventry has included the feature of Service Calls in the CRM Module of the application. Using this feature businesses can add Service call logs into the software and then these can also be followed up subsequently until closure. The service calls has feature where the business can change the status of the service call as the service progresses. This organizes the business and creates an image of professionalism in the minds of customer for the business and helps to achieve better customer satisfaction levels.

Promotional E-mails and Messages

Isn’t it a great option to send free promotional messages to attract your customers and leads by informing them about an upcoming sale or discount? This creates a buzz in the minds of the customer and they are well informed because of text messages. Every person has mobile phones in hand and are constantly seeing the notifications. The promotional messages are also addressed in a individualized manner and the impact is far more than any other means of promotion. CRM is not just about the queries and services of the customer but also how well informed the business keeps his customers. Innoventry realizing the same has incorporated feature where you can sent promotional messages to a very large number of people on their mobile phones with just a click of the button.

i-CRM Mobile Application

i-CRM is our mobile application available in the Google Play Store which is made to manage the sale leads and service call anywhere and anytime. Just with a tap on mobile screen users can create sales lead and follow them up accordingly. Out of office? No worries, create service tickets, assign them to users and then subsequently manage the status of the leads. We know how important is conversion of leads to customers in a business is. Let not time and conveyance be the obstruction in doing so. Manage your leads on the go and set due dates for them. Managing of leads is incomplete if we can not contact the leads, use the features in the i-CRM to call leads and convert them into customers eventually.

Features of i-CRM include:

• Create Sale Leads
• Create Service Tickets
• Assign them to users
• Manage status of lead
• Set due date
• Add notes to lead
• Call to leads

CRM as a tool helps businesses understand and address customer needs better by centralizing all their interactions and data from across different channels and departments. It also provides a wide range of tools to sales and marketing teams to streamline and optimize the entire sales cycle from lead generation to post sales support. A great CRM system helps you deliver great customer experiences across different channels and consistently drive growth. So choose your CRM Wisely.

Why QR Code On Sales Invoice?

Quick Response Codes or what we know as QR codes are special codes directly linked to the bank account of the user to accept instant cashless and contact less payments. 

QR code these days have become the most common mode of payment in the market. And payments, we all know as businessmen is the most crucial part of business. QR codes are one of the fastest and most reliable modes to accept payments, all you need to do is have a UPI(Unified Payments Interface) Id and you are good to receive payments directly into your bank accounts. No counting, no spending time to render change or issues over torn currency notes, moreover a complete cashless experience for you as well as your customer.

How does QR Code works?

QR Codes are unique codes in the form of black and white pixels for a particular bank account which can be scanned by the mobile camera of a third party to send money into the bank account linked with the QR code instantly. Once the customer scans the QR Code, he has options to pay using any of the UPI enabled apps (BHIM, GPay, PhonePe, Paytm, Amazon Pay etc.) or directly from his bank’s mobile application.

Use of QR Codes in the Innoventry software:

Innoventry has always been on its toes to improve the experience of its clients with the ever evolving technologies and the need of the hour in special situations such as COVID19, where the world has gone towards a notion of cashless and contact less payments. Innoventry has updated the feature to insert your QR Codes in the Sales Bill/ Invoice generated automatically. The software by default prints the QR Code in the sales bill/invoices which enables customers to directly make payments by scanning the QR Code on the invoice using UPI.

Why use QR Codes to receive payments?

1. Safety and Security: Transactions powered by UPI are the safest and most secure mode to receive payments. The system is encrypted in a form such that someone without losing the important and confidential credentials of own bank account can receive money directly into the bank account. “No Account Number”, “No IFSC Code”, “No Branch Details” just a encrypted black and white code to get payments instantly.
   
   
2. Instant: Trust me its quicker than the instant noodle! There’s nil transactional delays involved in this process, once the payment is made by the UPI app money directly falls into your bank account linked with the code. Gone are the days of NEFT and RTGS or tedious bank transfers, its the era of flash payment modes like UPI.
   
   
3. “Nil” scope of error: Wrong account numbers and bank credentials have been one of the major causes that payments made through bank transfers have landed in someone else’s bank account than the one who’s actually supposed to receive the payment. UPI has no room to make such error-some payments as there are no credentials involved, just a QR Code.
   
   
4. Cashless & Contact-less : In times of pandemic i.e. COVID19, health and social distancing has been of prime importance. Using cash to receive payments have also been one of the modes of contact between people. UPI has already come to rescue with the use of QR Codes wherein there’s no scope of contact between the customer and the seller.
   
   
5. No additional payment or hidden charges: There are nil charges on payments received using QR Codes and no hidden costs whatsoever. Its completely free to obtain a QR Code for payments too. So basically its a free technological gem which is a must in today’s scenario of business atmosphere unlike modes such as NEFT or RTGS which are modes involving certain charges on payments.

Features of Inventory Management Software

Running a business, a factory or an industry? What bothers you the most? Sales and Profit. But it is impossible to obtain the level of sales that you aim for until you concentrate on managing your own product, the raw materials and the processing material such as spare parts of those machines which are required to create those awesome products of yours. “A place for everything and everything in its place,” goes the saying. Let’s add to that a label for everything and the means to track it all. And, how about some alerts when there’s too much of one item and a shortage of another? This mix pretty much sums up what inventory management software can do for your business.

Whether you are running a shoe store, grocery store, a multipurpose mart, e-commerce site, a logistics company or any business you name it, an inventory management system is must have if you want an easy going business where you can only concentrate on customer addition and sales improvement to enhance your ultimate goal that is profit. It will give you insights into every aspect of your products, and in some cases, will help you better understand your customers too.

What is an inventory management system? An inventory management system is a basically a tool that allows you to track goods across your business’s supply chain. It largely optimizes the entire process from order placement with your vendor to order delivery to your customer, mapping the complete journey of a product.

Moreover with features that an inventory management software provides a business can come out to be miraculously profitable, it provides transparency to cash flow and the input as well as the output which in-turn has a big impact on the bottom line of a business. Inventory management softwares enable accurate tracking of goods; businesses can minimize waste, analyze trends, and make better investment decisions.

There are a range of features that an inventory management software provides which help you manage your worthy business. To choose an inventory management software following are some features to look up to,

BILLING AND INVOICE MANAGEMENT

In this era of fast paced business an inventory management software will provide you with super easy billing procedures. Added features such as customization and professional printing as well as sharing using e-mails as well as other means features should be present in the software. Also added logos of the business, signatures and proper placement of advertisements on the bill will even make the business impactful.  

Great inventory management softwares create great user oriented billing softwares which can make your business look very professional. This creates a professional image in the mind of the clients and leads to added buyers or clients. Duplicate invoices can also be created on the format of previous invoices.

BARCODE SCANNING AND CREATION

Inventory management softwares have a feature which enables them to create barcodes for your unique products which can be used directly on to the billing and invoice creations for faster billings. Also barcodes can be used for online verification and authentication of your product. Unique Bar Code for the product specifying its quantity and rate can be created. Bar codes can also be generated at once for all the items in the purchase form by providing requisite information of the products. This reduces the billing time for the commodities and considerably increases the efficiency of sales in turn increasing profitability and revenue.

QUOTATION MANAGEMENT

Every business requires purchasing; it is basically the backbone of any business as raw materials and processing materials are required to create a furnished product. Inventory management softwares provide your business with professional quotations which can be generated in a blink of the eye with just one click. With it you can request quotations from vendors and generate purchase order which can help a business to manage and keep a digital check of its expenditure.

MARKETING AND NOTIFICATION FEATURES

Marketing is one of the most important components of successful business.  Inventory management softwares provide users marketing facilities such as SMS notifications and payment reminders to its customers including promotional messages which can provide full fledged exposure and dedicated customer targeting. Businesses can send automatic SMS invoices notifications to their customers which can save both time and money.

STOCK NOTIFICATIONS

Receive alerts and notifications when there’s over- or under-stocking beyond a defined threshold. This helps you to place orders or offer promotional discounts to clear out extra stock.

ORDER MANAGEMENT

Most vendors offer an inventory management system that can help you manage your sales orders. These tools allow users to customize pricing, send quotes, track orders and manage returns. Some advanced systems sync orders with inventory levels, mark items for shipment, support multichannel sales and make auto-adjustments to maintain profitability. Order management is an essential feature to increasing and maintaining customer satisfaction using order tracking, sales order, quotations, order editing.

REPORTS AND ANALYTICS

Analytics informs you of when demand may be higher than expected, like during certain holidays. Use this data to prevent stock outages, which could result in a missed opportunity to grow your business. Reporting provides this data in ways that are easy to understand and share. These might include specialized PDFs or inbuilt dashboards. You might have the best insights in the company, but without an effective way to share them, they won’t be much use to you. Many tools allow users to also drill down a report to find the level of information necessary for their function.

MOBILE SUPPORT

This aspect affects what hardware you’ll be managing your processes on and if you’ll be able to do it remotely. Many systems offer a mobile website, which enables users to access the system from any desktop. If you utilize tablets, phones or other mobile devices, check to see if a vendor offers a native application. Mobile support is often OS specific, so it’s important to keep that in mind as well. While most vendors try to support all popular platforms, it’s not a universal concern. So it’s always important that the inventory app you invest in can run on your existing hardware.

INVENTORY OPTIMIZATION

Maintain just the right amount of inventory for each product, without over- or under-stocking any item. It’s especially useful if you deal in products that experience a seasonal rise and fall in demand.

Innoventry  is a specialized accounting and inventory management software for small and medium scale businesses. For more information on Innoventry visit https://innnoventry.in

10 Reasons why you need Business Accounting Software

Do you own a business of your own? If yes, then chances are that you always look to create your business more efficient in terms of management of money and material. Well in today’s fast paced business world technology can prove to be a great aid to your business issues.

Smart phones, social media and computers are already in wide usage. It’s time to take these technological gifts to the next level and incorporate it into your accounting and finances.

Billing and Accounting software programs are computer based tools that have greatly worked to eradicate the primitive method of traditional bookkeeping used to handle accounting they also aid in storing your organization’s financial data and performing business transactions. As it is correctly said that time is money, these accounting softwares can help a businessman save a lot of time by taking over the manual tiresome accounting jobs to quick and accurate accounting miracles. Hence time is saved and so is the money. It eliminates redundant data entry such as filling in your customer’s information on the quote, processing the work order, and then completing the invoice. Developing businesses with more employees, customers, and inventory handled can largely benefit from this system.

Accounting technology can help businesses manage cash flow and even help small businesses to analyze the accounts and convert to developing and eventually the big players of their respective segments. You need to find the best accounting software essential for you to run a better business. Want to know why?

Stay tuned in this article. You’re about to find out how computerized accounting software can help you in your business and help you achieve better than you expect.

There is a steady growth in the market of accounting system over the past years as more businesses are realizing its advantages. Increment has kept its aura while more and more organizations are switching to an accounting solution to handle their financials; these facts are enough to prove the importance of these softwares in this cut throat era of competition. If you’re considering implementing this system to your business, one of the primary aspects to look into is determining the ways it can help with your accounting and bookkeeping tasks. Here’s the summary of why accounting software is useful for business of any size.

1. Automation of Processes

Manual bookkeeping often involves data redundancy and involves doing the same tasks over and over again, making the process very tiresome. Automation has helped in tackling this major issue faced by businesses and manual bookkeeping has become absolutely obsolete. Complex calculations can be performed in the blink of an eye which earlier took a few hours to complete.

Invoices can also be processed automatically without any need for you or your staff to ever get involved. You won’t need to spend any more time on creating receipts, credit notes or manual invoices.

 

2. Increased Speed

Need an analysis report generated? It can happen in a few clicks instead of waiting hours or days. Statements can also be produced quickly. You can get a picture of what’s happening in your company in a matter of seconds.

The peculiarities of business such as accounting, taxes and payroll can be very time consuming and complex process, but accounting software can help businesses with faster processes.

Less time spent on these leads to more time in marketing and adding clients. Computerized accounting takes the normally tedious task of planning your accounting and makes it faster.

 

3. Up To Date Info

With new taxation systems and other laws and accountancy updates it is very difficult to perform calculations manually hence accountants themselves are raving about the advantages of real-time data.

Automatic software updates can keep the business up to date and can help to avoid any sort of legal or financial discrepancy and save the business a hell of a lot of extra work. Also smart entrepreneurs can only analyze and use the data if they have the latest information available.

 

4. Visuals

Better visual aids are provided by these computer accounting systems in the form of pie charts, bar graphs and other visual analysis tools which are otherwise not possible in manual bookkeeping and accounting. They also make it easier to share information in a more digestible visual format. There are a number of different ways you can generate your accounts.

 

5. Computerized Accounting Systems Are Cost-effective

Computerized softwares aid in cost cutting by decreasing the amount of work force the business needs hence in turn cutting down on expenditure on the employees the business possesses. You save double, firstly on resources and secondly on hiring an accountant. Work will be done faster and more efficiently using software instead of people. Simple, routine accounting tasks can be done using technology, freeing up your staff’s time.

 

6. Better Security

Accounts information can be stored in cloud based software remotely and securely to prevent stealing of data and ideas by other contemporaries which are looking up to your business model. Securing your small business’ valuable data is a huge priority. Also storage space is saved by preventing those large bulky files. If the unexpected happens, cloud-based computerized accounting allows your records to be opened up on a new computer.

 

7. Increased Accuracy

Computers are known to be accurate, the factor of human error is greatly reduced by the use of these computer based softwares and also, even the best accountant is prone to make an error. Mistakes are unavoidable. This includes things like entering income and expenses, period end adjustments and taxes can be calculated with full accuracy and accounts are error free. No more transactions slipping through the cracks. If you want accurate, reliable tracking, reconciliation and management, it’s time to switch to accounting software.

 

8. Scalability

This means looking to see that the software can handle extra accounts, business units, or inventory units. Depending on your business type, it may also need to have the capability to work with third-party software.

This feature enables your business to grow without any boundaries and limits, without the fear of any complexities arising from the growing scale of your businesses. The whole idea of this feature is that the software develops with the business.

 

9. Access

If you own a business with multi store and multi layer management then it is absolutely necessary for various levels to be given access to the requisite information at their level for optimum functioning of the business. Also the process of merging or issuing stocks becomes a cake walk.

Hiding sensitive information of management level from the operational level will be a great feature of such computer based software.

 

10. Business Expansion

The time one saves in complex accounting can help the business to venture into more and more business opportunities leading to even better profits and sales. Also the time left can help create better marketing strategies and high expansion of market for the business. This in turn reduces the risk factor by decreasing over dependence on a single business model.

FAQs GSTR-9

About Form GSTR-9

1. What is Form GSTR-9?

Form GSTR-9 is an annual return to be filed once, for each financial year, by the registered taxpayers who were regular taxpayers, including SEZ units and SEZ developers. The taxpayers are required to furnish details of purchases, sales, input tax credit or refund claimed or demand created etc in this return. In the Annual Return for F.Y 2017-18, the details pertaining to the period from July 2017 to March 2018 are to be reported. In case, the taxpayer is registered after 1st July 2017, in such case, details for the period from the effective date of registration till 31st March, 2018 is to be provided in Annual Return.

2. Who need to file Annual Return in Form GSTR-9?

Form GSTR-9 is to be filed by a person who is registered as a normal taxpayer, including SEZ unit or SEZ developer and the taxpayers who have withdrawn from the composition scheme to normal taxpayer any time during the year.

Note:

• Composition taxpayers are required to file Annual Return in Form GSTR-9A.
• Annual Return is not required to be filed by casual taxpayer / Non Resident taxpayer / ISD.

3. What is the difference between Form GSTR-9 and Form GSTR-9C?

Form GSTR-9 is required to be filed by every person registered as normal taxpayer irrespective of their turnover.

Form GSTR-9C is required to be filed by every registered person whose turnover has been more than Rs. 2 crores during the financial year. Such taxpayers are required to get their accounts audited by Chartered Accountant or Cost Accountant and need to submit a copy of audited annual accounts and reconciliation statement as specified under section 44(2) of CGST Act. 

4. Is it mandatory to file Form GSTR-9?

Yes, it’s mandatory to file Form GSTR-9 for normal taxpayers. 

Opt in and Opt out of composition & Form GSTR-9

5. I am a regular/ normal taxpayer for part period and composition taxpayer for part period during the financial year. Do I need to file Form GSTR-9 or Form GSTR-9A?

You are required to file both Form GSTR-9 and Form GSTR-9A for the respective period.

The period during which the taxpayer remained as composition taxpayer, Form GSTR-9A is required to be filed. And, for period for which the taxpayer is registered as normal taxpayer, Form GSTR-9 is required to be filed.

For example: If the taxpayer had opted for Composition scheme from 1st July 2017 to 31st Dec 2017, then Form GSTR-9A is required to be filed for such period. And, if the taxpayer had opted out of composition scheme and registered as a normal taxpayer during period say 1st Jan 2018 to 31st Mar 2018, then for such period Form GSTR-9 is required to be filed.

Both Form GSTR-9 and Form GSTR-9A for the respective period are required to be filed for FY 2017-18, in such cases.

6. I got my registration cancelled in the financial year. Can I file Form GSTR-9?

Yes, the annual return needs to be filed even if the taxpayer has got his registration cancelled during the said financial year.  

7. I have opted for composition scheme in the financial year. Do I need to file Form GSTR-9?

Taxpayers who have opted for the composition scheme need to file Form GSTR-9 for the period during which they were registered as a normal taxpayer.

8. I opted out of composition scheme in the financial year. Do I need to file Form GSTR-9?

Taxpayer who have opted out from the composition scheme during the relevant financial year is required to file Form GSTR-9 for the period they paid the tax at normal rates.

 Pre-conditions of Filing Form GSTR-9  

9. What are the pre-conditions for filing Form GSTR-9?

Pre-conditions for filing of Form GSTR-9 are:

• Taxpayer must have active GSTIN during the relevant financial year as a normal/regular taxpayer even for a single day.
• Taxpayer has filed all applicable returns i.e. Form GSTR-1 and Form GSTR-3B of the relevant financial year before filing the Annual Return.

Filing Nil Form GSTR-9  

10. Can I file nil Form GSTR-9?

Nil Form GSTR-9 can be filed for the Financial year, if you have: -

• NOT made any outward supply (commonly known as sale); AND
• NOT received any goods/services (commonly known as purchase); AND
• NO other liability to report; AND
• NOT claimed any credit; AND
• NOT claimed any refund; AND
• NOT received any order creating demand; AND
• There is no late fee to be paid etc.

Filing Form GSTR-9  

11. From where can I as a taxpayer file Form GSTR-9?

Navigate to Services > Returns > Annual Return to file Form GSTR-9.

12. Is there any Offline Tool for filing Form GSTR-9?

Currently, Form GSTR-9 return can be filed through online mode only. However, offline tool for Form GSTR-9 will be released shortly.

13. By when do I need to file Form GSTR-9?

The due date for filing Form GSTR-9 for a particular financial year is 31st December of subsequent financial year or as extended by Government through notification from time to time.

14. Can the date of filing of Form GSTR-9 be extended?

Yes, date of filing of Form GSTR-9 can be extended by Government through notification.

15. Form GSTR-9 return is required to be filed at entity level or GSTIN level?

Form GSTR-9 return is required to be filed at GSTIN level i.e. for each registration. If taxpayer has obtained multiple GST registrations, under the same PAN, whether in the same State or different States, he/she is required to file annual return for each registrations separately, where the GSTIN was registered as a normal taxpayer for some time during the financial year or for the whole of the financial year.

16. I have not filed all my applicable return(s)/ statement(s) during the financial year. Still, can I file Annual return without filing of those applicable return(s)/ statement(s)?

No. You cannot file return in Form GSTR-9 without filing Form GSTR-1 and Form GSTR-3B for all applicable periods during the relevant financial year.

Entering Details in Tables of Form GSTR-9  

17. In which tables of Form GSTR-9, the details are required to be provided?

Details are required to be provided in Form GSTR-9 in the following tables:

1. 4.Details of advances, inward and outward supplies made during the financial year on which tax is payable: To enter/ view the summary of outward/ inward supplies made during the financial year

2. 5.Details of Outward supplies made during the financial year on which tax is not payable: To enter/ view the summary of non-taxable outward supplies made during the financial year

3. 6.Details of ITC availed during the financial year: To enter/ view the summary of ITC availed during the financial year

4. 7.Details of ITC reversed and Ineligible ITC for the financial year: To enter/ view the summary of ITC reversed or ineligible for the financial year

5. 8. Other ITC related information: To enter/ view the ITC availed during the financial year

6. 9.Details of tax paid as declared in returns filed during the financial year: To enter/ view the tax (including Interest, Late Fee, Penalty & Others) paid during the financial year

7. 10,11,12&13 Details of the previous Financial Year's transactions reported in next Financial Year: To enter/ view the summary of transactions reported in next financial year

8. 14. Differential tax paid on account of declaration in table no. 10 & 11: To enter/ view the total tax paid on transactions reported in next financial year

9. 15. Particulars of Demands and Refunds: To enter/ view particulars of demands and refunds during the financial year

10. 16. Supplies received from Composition taxpayers, deemed supply by job worker and goods sent on approval basis: To enter/ view the summary of supplies received from Composition taxpayers, deemed supply by job worker and goods sent on approval basis

11. 17. HSN wise summary of Outward Supplies: To enter/ view HSN wise summary of outward supplies made during the financial year

12. 18. HSN wise summary of Inward Supplies: To enter/ view HSN wise summary of inward supplies received during the financial year.

18. Do I need to provide/ update details in all the tables in Form GSTR-9 before filing?

You are required to provide/ update details only in those tables which are relevant to your business.

19. Which tables in Form GSTR-9 has auto-populated data from filed Form GSTR-1 and Form GSTR-3B?

Below tables in Form GSTR-9 has auto-populated data, from already filed Form GSTR-1 and Form GSTR-3B of the relevant financial year:

• 4. Details of advances, inward and outward supplies made during the financial year on which tax is payable
• 5. Details of Outward supplies made during the financial year on which tax is not payable
• 6A Total amount of input tax credit availed through FORM GSTR-3B (sum total of Table 4A of FORM GSTR-3B)
• 6G- Input Tax credit received from ISD
• 6K- Transition Credit through TRAN-I (including revisions if any)
• 6L- Transition Credit through TRAN-II
• 9. Details of tax paid as declared in returns filed during the financial year

20. Which table in Form GSTR-9 has auto-populated data from Form GSTR-2A?

Below table in Form GSTR-9 has auto-populated data, from Form GSTR-2A of the relevant financial year:

• Table no. 8A: ITC as per GSTR-2A (Table 3 & 5 thereof)

21. Can I edit auto-populated data from filed Form GSTR-1 and GSTR-3B in Form GSTR-9?

Yes, you can edit auto-populated data from filed Form GSTR-1 and GSTR-3B in Form GSTR-9, except data in below mentioned tables:

• Table no. 6A: Total amount of input tax credit availed through FORM GSTR-3B (sum total of Table 4A of FORM GSTR-3B)
• Table no. 8A: ITC as per GSTR-2A (Table 3 & 5 thereof)
• Table no. 9: Details of tax paid as declared in returns filed for the financial year (Except tax payable column)

Form GSTR-9 & Consolidating Summary

22. Can I download system computed values of Form GSTR-9?

Yes, taxpayer can download the system computed values for Form GSTR-9 in PDF format. This will help the taxpayer to use it for reference while filling Form GSTR-9.

23. Will consolidated summary of Form GSTR-1 be made available for the returns filed during the financial year?

Yes. Consolidated summary of all filed Form GSTR-1 statement for the relevant financial year is available for download in PDF format.

Navigate to Services > Returns > Annual Return > Form GSTR-9 (PREPARE ONLINE) > DOWNLOAD GSTR-1 SUMMARY (PDF) option.

24. Will consolidated summary of Form GSTR-3B be made available for the returns filed during the financial year?

Yes. Consolidated summary of all returns filed in Form GSTR-3B for the relevant financial year is available for download in PDF format.

Navigate to Services > Returns > Annual Return > Form GSTR-9 (PREPARE ONLINE) > DOWNLOAD GSTR-3B SUMMARY (PDF) option.

Filing & Paying Late Fee

25. Can I change the details after clicking on ‘Proceed to File" button?

Yes. You can change/edit the details before filing of Form GSTR-9 return. However, the auto-populated data will not be editable in the following fields.

• Table no. 6A: Total amount of input tax credit availed through Form GSTR-3B (sum total of Table 4A of Form GSTR-3B)

• Table no. 8A: ITC as per Form GSTR-2A (Table 3 & 5 thereof).

• Table no. 9 (Except tax payable column)  

26. What happens after COMPUTE LIABILITIES button is clicked?

After COMPUTE LIABILITIES button is clicked, details provided in various tables are processed on the GST Portal at the back end and Late fee liabilities, if any, are computed. Late fee is calculated, if there is delay in filing of annual return beyond due date.

27. Is there any late fee for late filing of Form GSTR-9?

Yes, there is a late fee for filing of Form GSTR-9 beyond the due date.

28. When "Late fee payable and paid" tile in Form GSTR-9 gets enabled?

Once the status of Form GSTR-9 is Ready to File and liabilities are calculated, 19. Late fee payable and paid tile gets enabled for filing of Form GSTR-9 by the taxpayer.

29. Can I file Form GSTR-9 return without paying late fee (if applicable)?

No. You can’t file Form GSTR-9 without payment of late fee for Form GSTR-9, if same is filed after the due date.

30. Is there any option to make payment other than late fee (if applicable) in Form GSTR-9?

After filing of your return in Form GSTR-9, you will get a link to navigate to Form GST DRC-03 to pay tax, if any. Any additional payment can be made using Form GST DRC-3 functionality only through utilisation from Electronic Cash Ledger.

Additional Liability & it's Payment  

31. In Form GSTR-9, can additional liability not reported earlier in Form GSTR-3B be declared?

Yes, additional liability not reported earlier at the time of filing Form GSTR-3B can be declared in Form GSTR-9. The additional liability so declared in Form GSTR-3B are required to be paid through Form GST DRC-03.

32. Can I claim or report any unclaimed ITC through Annual Return?

No. You cannot claim ITC through Form GSTR-9.

33. What do I need to do if available cash balance in Electronic Cash Ledger is less than the amount required to offset the liabilities?

Available cash balance as on date in Electronic Cash Ledger is shown to the taxpayer in "Cash Ledger Balance" table. If available cash balance in Electronic Cash Ledger is less than the amount required to offset the liabilities, then additional cash required to be paid by taxpayer is shown in the "Additional Cash Required" column. You may create challan for the additional cash directly by clicking on the CREATE CHALLAN button.

Previewing & Signing Form GSTR-9 

34. What are the modes of signing Form GSTR-9?

You can file Form GSTR-9 using DSC or EVC. 

(a) Digital Signature Certificate (DSC)

Digital Signature Certificates (DSC) are the digital equivalent (that is electronic format) of physical or paper certificates. A digital certificate can be presented electronically to prove one’s identity, to access information or services on the Internet or to sign certain documents digitally. In India, DSC are issued by authorized Certifying Authorities.

The GST Portal accepts only PAN based Class II and III DSC. 

To obtain a DSC, please contact any one of the authorised DSC-issuing Certifying Authorities: http://www.cca.gov.in/cca/?q=licensed_ca.html 

(b) Electronic Verification Code (EVC)

The Electronic Verification Code (EVC) authenticates the identity of the user at the GST Portal by generating an OTP. The OTP is sent to the mobile phone number of the registered mobile phone of Authorized Signatory filled in part A of the Registration Application.

35. I am getting a warning message that records are under processing or processed with error while filing Form GSTR-9. What do I do?

In case, records (or data as submitted while filing Form GSTR-9) are processed with error or are under processing at the back end, a warning message is displayed. If records are still under processing, wait for processing to be completed at the back end. For records which are processed with error, go back to Form GSTR-9 and take action on those records for making corrections.

36. Can I preview Form GSTR-9 before filing?

Yes, you can view/download the preview of Form GSTR-9 in PDF and Excel format by clicking on ‘PREVIEW DRAFT GSTR-9 (PDF)' and ‘PREVIEW DRAFT GSTR-9 (EXCEL)' button before filing Form GSTR-9 on the GST Portal.

Post Filing of Form GSTR-9  

37. Can I revise Form GSTR-9 return after filing?

No, you cannot revise Form GSTR-9 return after filing.

38. What happens after Form GSTR-9 is filed?

After Form GSTR-9 is filed:

• ARN is generated on successful filing of the return in Form GSTR-9.
• An SMS and an email is sent to the taxpayer on his registered mobile and email id.
• Electronic Cash ledger and Electronic Liability Register Part-I will get updated on successful set-off of liabilities (Late fee only).
• Filed form GSTR-9 will be available for view/download in PDF and Excel format.

Reference: <https://tutorial.gst.gov.in/userguide/returns/FAQs_gstr9.htm?rhtocid=_17_1_2#Form_9_3>